Two-step verification adds an extra layer of security to your account. To make sure the person logging in is you, we’ll email you a unique passcode each time you log in.
Activating two-step verification
After logging in to MyCare UCLH using your username and password, you will see a one-off screen with the options:
Continue: clicking this button will automatically activate the two-step
verification process for this and all future log-ins.
Cancel and log out: will prevent user from logging in.
Turn off two-step verification: though we don’t recommend it, you may click
this button to opt out from the two-step verification process. It can be reactivated anytime from the Security Settings menu option in MyCare UCLH.
Setting-up the two-step verification process
1. If you select Continue, you will be asked to check that your email address is correct or to add an email address. We will use this to send you a verification code each time you log into MyCare UCLH.
- The email address that appears here is the one we use for all your MyCare UCLH correspondence. If you prefer to change or update it, this will also update your email address on file for all other notifications and emails from MyCare UCLH.
- In the future, if you need to change the email address associated with your account, you can do so by accessing your Personal Information and clicking Amend. This request will remain pending until someone from UCLH Administration confirms it. You can also change your registered email address on the phone or at clinic. Once the change is confirmed, you will receive a notification to verify your new email address before it can be used for 2-step verification codes.
After inserting or confirming the email address, click Continue as shown on the screen below.
2. Check your email inbox (and your spam folder, if you don’t see an email there), and you’ll see we have sent you a verification email with a 6-digit code from “noreply@uclh.nhs.uk”.
Please enter the code in the screen, as shown below.
If you didn’t receive a code, you can request it again via the Resend code button. Each code will remain valid for 10 minutes, after which it will expire, and you will need to click the Resend code button to receive a new valid one.
- Please note that when you insert the verification code, you may select the option: Skip this step next time. When you do that, the system will remember the device you are using for up to 30 days. During that period, it will no longer ask you for a new verification code every time you log on.
After entering the 6-digit code, click Verify to complete the process.
How to activate or de-activate the two-step verification process once you’re logged into your MyCare UCLH account
1. Once you’re logged into your MyCare UCLH account, open the left column Menu. Scroll down to Account Settings and select Security Settings.
2. To change your security settings, you will be asked to re-enter your password. After you do so, please check your email inbox (and spam folder, if you don’t see an email there), you’ll see we have sent you a verification email with a 6-digit code from “noreply@uclh.nhs.uk”.
Please enter the code in the screen, as shown below. If you didn’t receive a code, you can request it again via the Resend code button. Each code will remain valid for 10 minutes, after which it will expire, and you will need to click the Resend code button to receive a new valid one.
3. After you insert the code, select the red button Turn-off two-step verification, once you do so, you will see a confirmation message on the screen (as shown below). You can re-activate it at any time, following the same procedure. The button to click will be Activate two-step verification.
Contact details for further assistance
If you have a query that hasn’t been addressed by this page, please contact our helpdesk.
Email: uclh.
Services
Page last updated: 09 October 2024
Review due: 01 October 2026