Epilepsy Nurse Specialist Telephone Advice Line Service

This service aims to give appropriate advice and support to patients and to facilitate access to the epilepsy telephone clinics.

You can contact us on: 020 3448 8627 Monday to Friday between 9am and 5pm.

Important

This is not an emergency service.

You should not use this service to obtain urgent medical advices.
In an emergency, you should contact your GP, or attend your nearest A&E Department by ambulance if necessary.

Calling any other number may result in a delayed response to your call.

• If you experience a worsening in your seizure control.  
• If you experience adverse effects related to your epilepsy medications.  
• If you have concerns about your epilepsy or its treatment that cannot wait until your next appointment. 
• If you want advice on other issues related to your epilepsy.

The advice line is a voicemail service.  

You will need to leave a message with the following information:  

• Your name, hospital number (MRN) and / or your date of birth. 
• Your consultant’s name. 
• Brief details of the reason for the call. 
• A telephone number we can call you back on during working hours.  

You will be given a telephone appointment with the epilepsy nurses. Sometimes it may take us longer to call you back due to unexpected capacity issues but we aim to contact you within a week.  

If we are not able to reach you on the scheduled telephone appointment given, you will need to contact the Advice Line again if your concern has not been resolved yet.

If you need to change your next appointment you should not contact the advice line.  

Please call the Outpatient Appointment Line on 020 3448 4777 or your consultant’s secretary which can be found on the top of your appointment clinic letter.

Epilepsy Specialist Nurses 

Box 29 

National Hospital for Neurology and Neurosurgery 

Queen Square

London 

WC1N 3BG  

UCLH Switchboard: 

0203 456 7890 

0845 155 5000 This is a premium rate number.  Please check your operator charges before dialling. 

Websites: 

UCLH: www.uclh.nhs.uk  

Epilepsy nurse specialist services: http://www.uclh.nhs.uk/epilepsy-nurse-specialist-services

PALS (Patient Advice and Liaison Service) provides a personal contact point to assist patients, relatives and carers. If you have an issue relating to our service that you would like to discuss, contact the PALS team on: 

Telephone: 020 3448 3237 

Email: PALS@nhs.net 

Epilepsy Society provides a helpline service 

Telephone: 014 9460 1400 

Website: www.epilepsysociety.org.uk 

Hospital Transport is available for patients who qualify, contact Transport Department for an assessment on 020 3456 7010.

NHS Choices provides information about NHS services. You can also leave feedback about your experience at https://www.nhs.uk 

Please note: UCLH cannot accept responsibility for information provided by other organisations.