Need a password reset?

If you need to reset your password, you can do this from the MyCare UCLH - Password Reset page. 

Technical issues - email support

For any technical issues with MyCare, or if you need help with your password or activation code, email our technical helpdesk at uclh.mycare@nhs.net. 

Technical issues - request a call back

You can ask that someone from the help desk calls you back by providing your preferred date, time, and contact details here: UCLH MyCare helpdesk patient call back.

You may also find the answer to your question in section below.

Frequently asked questions (FAQs)

If you are using MyCare UCLH in your browser (e.g. Edge, Chrome, Safari, etc.)

  1. In your web browser, enter https://mycare.uclh.nhs.uk/MyCare/ to access the login page.
  2. Enter your MyCare username and password, and click Sign In.

If you are using MyCare UCLH in the MyChart app on your phone:

  1. Open MyChart and ensure you have selected "University College London Hospitals".
  2. Log in with your username and password.
  3. You can also set up biometrics such as Face ID so it is easier to access your information in the future. 

If you need to reset your password, you can do this from the MyCare UCLH - Password Reset page. 

You will also find this link below the login or password field on the MyCare login page.

You will then be prompted to answer some security questions to verify your identity.

If you are still having trouble logging in, please email the MyCare UCLH Helpdesk on uclh.mycare@nhs.net. 

You can add additional security to your MyCare UCLH account by activating two-step verification. This feature allows us to send you a verification code to your email to confirm it is you who are accessing your account. For more information see Two-step verification on MyCare.

As a patient you can update some parts of your health record, such as personal information (e.g. home address and email). If other parts of your record are incorrect, please advise your clinical team and ask them to amend the details.

Yes, you can still be contacted by phone. However, if you choose to have a MyCare UCLH patient portal account, any correspondence will default to paperless.

When it comes to test results, there are two types: the ones that are delivered automatically to MyCare after a set time and the ones that are delivered to MyCare after they have been seen by your clinician.

Find out more here: Your test results.

Yes, you can view and send messages to your care teams through MyCare UCLH, but do not use it for urgent or emergency medical advice. Please use NHS 111 online or contact 111 for urgent medical advice, or call 999 for medical emergencies.  

See our guide on how to view and send messages with MyCare UCLH.

This is managed within each department and therefore the response times may vary. Please only message your clinical team if you have a non-urgent medical question or issues regarding your appointment. Also see our guide on how to view and send messages with MyCare.

Please note, for urgent medical advice please call 111 and in an emergency please call 999.

No. Your MyCare UCLH account is linked to your health records and designed for that use.

However, please see information about proxy access. 

You can join most video clinics through MyCare UCLH and a free video call platform called Microsoft Teams. For details, see "Microsoft Teams video clinics".

If you need help with activating MyCare UCLH, or need support with our video clinic system, please email the MyCare Helpdesk at uclh.MyCare@nhs.net.

Do not use MyCare to seek urgent or emergency medical advice.
  • For emergencies, please dial 999.
  • For urgent medical advice, please dial 111.
Contact your clinical team

If you have a medical question, please phone or email your clinical team using the contact details on your clinic letter. 

MyCare maintenance

Between 2AM and 6AM on 11/11/2024, MyCare will be offline for maintenance. After this time, you may notice some improvements to MyCare. For any technical issues, email uclh.mycare@nhs.net.