UCLH top in England in CQC inpatient survey for the second year running

UCLH has received excellent results in the 2023 National Adult Inpatient Survey this year, with patients rating their overall care 8.8 out of 10. This is an improvement on last year's score of 8.7 and once again makes us the best performing acute/combined trust in England.

We’re also proud to have been listed as one of the trusts that received ‘better than expected results’. This means that the proportion of respondents who answered positively to questions about their care, across the entire survey, was significantly above the trust average.  

Read more on this and see more comparisons on the HSJ website. 

UCLH chief executive David Probert said: “The results of this annual survey show the dedication and hard work of everyone at UCLH. It’s great to see that we’ve continued to improve overall since last year’s results and that we're top in England for the second year running.

“The Adult Inpatient Survey gives us vital insight into how our patients feel about the care they receive, showing us what we’re doing well but also highlighting areas where we can improve.” 

A total of 513 people aged 16 or over who had spent at least one night in hospital during November 2023 completed the questionnaire, a 43.25 per cent response rate. Their answers were analysed by the Care Quality Commission (CQC) and the results were published on 21 August. 

We did better or much better on almost every section in the survey. 

Two areas where we’ve seen significant improvement are in cleanliness and how many patients felt there was appropriate staffing of nurses on our wards.  

We also scored top in London for patients who would say that, overall, they were treated with kindness and compassion, as well as with dignity and respect. 

Patients who have at least one overnight stay in November will be invited to complete the 2024 inpatient survey early next year.  

We’re continuing to look closely at the data areas where we’ve done well and what we can improve on.